10-Inch Baby Safe Plush Dinosaur – Soft, Washable Triceratops Toy

Thank you for choosing Arcticdart for your teddy bear needs! Please review our Shipping Policy for information on order processing, delivery, taxes, shipping delays, missing items, and tracking.

1. Order Processing Time:

Processing Days: Orders are typically processed within 1-2 business days (excluding Sundays). Please note that this timeframe may be subject to change during peak seasons or promotional events.

Order Cut-off Time: 10:00 PM  (GMT-4)

Order Confirmation: Once your order is processed, you will receive a confirmation email with details of your purchase and shipment.

2. Shipping Time:

Standard Shipping: 3–7 days (Free shipping)

Expedited Shipping: 1–3 days (6.99 USD)

Note: In the event of a shipping delay, we will notify you promptly with the estimated delivery date.

3. Shipping Parties:

We use the following shipping parties: 

• United States Postal Service (USPS)
• United Parcel Service (UPS)
• FedEx
• DHL Express
• Amazon Shipping
• Regional Carriers (e.g., LaserShip, OnTrac)

4. Taxes:

Good news! We do not charge any sales tax on our products.

5. Tracking Information:

Shipment Notification: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the progress of your delivery.

Tracking Access: You can track your order using the provided tracking number on our website or through the carrier's online tracking portal.

6. Missing Items:

Report Missing Items: If you believe an item is missing from your order, please contact our customer support at [email protected] within 7 days of receiving your order.

Resolution Process: We will investigate the issue and work towards a resolution, which may include replacement, refund, or store credit.

See more in our Returns & Refunds Policy.

7. Inventory Warehouse Address

Our products are stored and shipped from the following location:

Arcticdart Warehouse

1830 Bailey Rd., Cuyahoga Falls, OH 44221-5256, United States

8. Contact Us:

If you have any questions or concerns regarding our shipping policy, please contact us at:

Arcticdart

Email: [email protected]

Address: 1830 Bailey Rd., Cuyahoga Falls, OH 44221-5256, United States

By placing an order with Arcticdart, you acknowledge and agree to our Shipping Policy.

If you are not totally satisfied with your purchase, we have a clear returns and refunds policy, subject to the limitations indicated below.

1. Return Eligibility:

1.1 To qualify for a return, the item must be unused, in its original condition, and with all tags attached.

1.2 Returns are accepted within 30 days from the purchase date.

2. Refund Process:

2.1 Refunds will be processed to the original payment method once the returned item is received and inspected.

2.2 Please allow 5-7 business days for the refund to be completed.

3. Return Procedure:

3.1 Follow these steps for all returns:

• Contact our customer service at [email protected] to initiate the return process.
• Clearly state the reason for the return and provide your order number.
• Await instructions on where to send the item.
• To expedite the process, include a video or photo of the defective or damaged product as proof for a refund or replacement.

3.2 You will receive an email confirming the completion of your return within 72 hours of receipt. If a refund is necessary, it will be granted within 7 days. Keep in mind, if relying on your bank or credit card company, an additional 3-5 working days may be required for the credit to be credited to your account.

4. Return Cases:

4.1 Faulty Product:

• For faulty products, provide clear images of the defect to [email protected]
• We will arrange a return label, and upon inspection, a full refund will be issued.
• Arcticdart will cover the return shipping costs.

4.2 Package Damaged:

• If your package arrives visibly damaged, document the damage with photos and contact us immediately.
• We will work with the shipping carrier to resolve the issue and either send a replacement or issue a refund.
• Arcticdart will cover the return shipping costs.

4.3 Wrong Size:

• If you received the wrong size, contact us at [email protected] for further instructions.
• We will provide a return label, and upon receiving the item, we will send the correct size or issue a refund.
• Arcticdart will cover the return shipping costs.

4.4 Package Torn:

• In the event the package is torn upon arrival, document the damage and contact us immediately.
• We will work with the shipping carrier to resolve the issue and either send a replacement or issue a refund.
• Arcticdart will cover the return shipping costs.

5. Contact Information:

For any questions or concerns related to returns and refunds, please reach out to our customer service at:

Arcticdart

Email: [email protected]

Address: 1830 Bailey Rd., Cuyahoga Falls, OH 44221-5256, United States

Thank you for choosing Arcticdart!